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Tech Support

Kenwood Technologies Technical Support is available Monday through Friday, 8:30 a.m. to 5:00 p.m., Pacific Time.

Kenwood Technologies Technical Support is closed on weekends and some holidays.

Technical Support Pages

Contacting Kenwood Technologies Technical Support

Firmware and Drivers



If you experience a problem while installing or operating your Kenwood Technologies TrueX CD ROM Drive, we have provided a couple of suggestions in where to look to help you troubleshoot the problem on your own.

You should first refer to the relevant chapters in your users manual. Manuals and quick install guides for all Kenwood Technologies products are available on our
Manuals download page. {You may need to have an unzip utility as well as an Acrobat Reader to view the manuals.}

If you are unable to get the manual, you should review our
Frequently Asked Questions and Troubleshooting sections of Kenwood Technologies Technical Support web pages. Kenwood has listed common problems and solutions as well as the questions that are commonly asked as well as their answers.

You should also check out our
Downloads area. The latest upgrades to firmware and drives can be found here and may just solve the problem.

If you have not been successful in your quest, our Technical Support Department will help you solve problems that relate specifically to your Kenwood Technologies TrueX CD ROM Drive. In many cases, a problem that appears to be caused by your Truex drive actually originates in another part of your computer. In such instances, our Technical Support Staff will refer you to the manufacturer of that part for further assistance.


CD-ROM Troubleshooting | Installation Guides
Product Registration | Download Drivers | Contact Tech Support

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