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Warranty Info

 

Kenwood Technologies
Limited Warranty

Kenwood Technologies warrants your Kenwood CD-ROM drive (the "Drive") against any defect in materials and workmanship, under normal use in the USA, for a period of one (1) year from the date of purchase. In the event the Drive is found to be defective within the warranty period, Kenwood Technologies will, at its option, either repair or replace the defective Drive at its cost. Kenwood Technologies makes no other express warranties with regard to your Drive. This warranty is extended only to the original purchaser.

To obtain warranty service, you must first contact Kenwood Technologies by one of the following, and include a daytime telephone number or address where you can be contacted to discuss your request for warranty service:

Please include or have available, your name, address, phone number, product description, and a brief description of the problem(s) you are experiencing with our product.

by telephone: 1-888-730-4206 (US only) or 408 467-7900

by Fax: 408-467-7965

by e-mail:
support@kenwoodtech.com

Kenwood Technologies' Tech Support department will attempt to diagnose and correct your problem by telephone. If such efforts fail and your Drive continues to not function properly, you will be asked to obtain an RMA# and send the product back to Kenwood Technologies for repair or replacement. A purchase receipt or other proof of date of original purchase will be requires before warranty service is rendered.

This warranty is void if a) the Drive is operated or stored under use and maintenance conditions other than those set forth in the documentation accompanying the Drive; b) if the Drive is repaired, modified or altered, unless such repair, modification or alteration is expressly authorized in writing by Kenwood Technologies; c) if the Drive is subject to acts of God, accident, misuse, abuse, negligence, commercial use, lighting strike, electrical fault, improper packaging or other accident; d) if the Drive is installed improperly; or e) if the serial number of the Drive has been altered, is defaced or is missing. This warranty is valid only in the United States.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE DRIVE IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

KENWOOD TECHNOLOGIES WILL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, DAMAGE OR LOSS OF PROPERTY OR EQUIPMENT, LOSS OF PROFITS OR REVENUES, COST OF REPLACEMENT GOODS, OR EXPENSE OR INCONVENIENCE CAUSED BY SERVICE INTERRUPTIONS. WITH REGARD TO THE DRIVE, UNDER NO CIRCUMSTANCES WILL KENWOOD BE LIABLE FOR ANY SUM GREATER THAN THE PURCHASE PRICE ORIGINALLY PAID FOR THE DRIVE. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.


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